guest(s) arriving  and staying night(s)

Terms and Conditions of Amber House Limited
(New Zealand registered company 5882260) trading as:
AMBER HOUSE - at the centre!™
Bed and Breakfast Guest House (B&B) in Nelson city centre, New Zealand

We're here to provide competitively priced, clean, comfortable and smoke-free accommodation. We're not here to unnecessarily restrict what our guests can and can't do.
Having said that, given the 'shared' nature of the services we provide, we need to ask the co-operation of all our guests to ensure the best experience for everyone. So long as you bear that in mind, and exercise common sense, you should be fine.
We do ask that you are familiar with our policies outlined below and considerate of others. Above all, we hope you enjoy your time with us!

Should I take the time to read all this tedious small print?

Absolutely!
Legal documents can make for dry reading, but the one below really matters if you wish to have a harmonious stay.
So whether you are new to Amber House or one of our long-term or frequent guests, please take the time to get to know our policies and avoid any unintended consequences.

These terms and conditions may be amended in whole or in part by Amber House Limited at any time at its discretion. Amendments will be effective immediately upon posting of the amended terms and conditions on this Website. You are responsible for ensuring you are familiar with the latest terms and conditions.

  1. Absolutely NO SMOKING!
    If you are a smoker, you may not stay at Amber House.
    Also, and because of children, smoking is *not* allowed inside or outside of Amber House.
    If you flout this policy and do smoke within the curtilage of Amber House, then you will be charged appropriate cleaning and loss of income charges together with liquidate damages if an explosion [either of Liquid Petroleum Gas (LPG) or the children's parents] results.

  2. All our house guests may help themselves freely to Anzac biscuits, refrigerated water, Milo, coffee, milk and tea
    [we have a changing selection, so perhaps organic Castlereigh, Twinings Irish Breakfast, Darjeeling, Camomile, Lemon & Ginger, cranberry, raspberry & elderflower or caffeine-free herbal].

    Those guests who have paid the Balcony Suite or Gold, Blue and Rose Room tariffs (but NOT the budget Green room tariff) may also help themselves freely to fruit juice [typically orange and apple but sometimes pineapple or boysenberry], at any time.

    Those guests who have paid the Balcony Suite or Gold, Blue, Rose and Green Room tariffs may also help themselves to breakfast items [a choice of at least six to fill your bowl from cereals like ricepops, cornflakes, Weetbix, etc and two different mueslis], bread, honeys, Rose's Lime Marmalade, Rose's English Breakfast Marmalade, Rose's Sweet Orange Marmalade, Rose's Ginger Marmalade, butters [dairy and peanut], chutneys and Marmite in Amber House's guest dining room between 05:00hrs and 10:20hrs.
    Guests who have paid the Balcony Suite or Gold, Blue and Rose Room tariffs (but NOT the budget Green room tariff without the cooked breakfast upgrade) may also help themselves to FRUIT [depending on season we may have spray-free apples, oranges, pears, plums, cherries, grapes, strawberries, kiwi fruit and bananas], walnuts [we've the oldest English Walnut tree in the South Island] any time.
    All guests should eat and drink either our or their own food and beverages there in Amber House's guest dining room any time [but very quietly between 21:30hrs at night and before 07:30hrs in the morning] and not in bedrooms. A fridge and toaster for guests' use is also available in the dining room.
    Seifried wines are available to purchase.
    Please do not take our stuff away to your car or eat in your bedroom.
    We can provide packed lunches, picnic hampers, evening meals, etc, on request.

  3. If you'd like a FREE COOKED BREAKFAST having paid the Balcony Suite or Gold, Blue and Rose Room tariffs at Amber House, please tell Mila exactly what you wish to eat and how you'd like it cooked the afternoon before and also agree the time between 07:58hrs and 09:20hrs that it be served.
    [Exception:guests that are either being collected by Wilsons Abel Tasman at 07:45hrs or who have booked boat transfers or trips with us may usually arrange to have the hot part of their breakfast on the dining room table at 07:32hrs]
    Mila knows Irish, Italian, Vizayan, Fukien and a little Spanish and Swiss cuisine but is eager and interested to learn new dishes.
    Guests who have not paid the Balcony Suite or Gold, Blue and Rose Room tariffs may avail of an uncooked breakfast for $8 per breakfast and a cooked breakfast, fruit and juice upon payment of an additional $17 per breakfast [reduced to $9 for guests who have paid the Green Room tariff [where an uncooked breakfast is already included].

  4. CHECK-IN is only by prior agreement - usually between 14:00 to 21:30hrs on the day of arrival; check-OUT time should typically be between 07:30 and 10:35hrs on the day of departure - other times by prior arrangement (if you wish to leave earlier than 07:30hrs in the morning, please hand back your keys, etc., the previous evening).
    B&B's in New Zealand do not have desk clerks on duty round-the-clock to await your arrival, so it is vital that the family knows what time to expect you. We have daily family affairs to attend to, but will have re-arranged our schedule to accommodate your mutually agreed check-in time — so your arrival time is extremely important! If this time changes either way by 21 minutes or more, please notify us as soon as you are aware of the change. Otherwise, we probably won't be here to greet you.
    If your arrival time is unpredictable we can arrange to have your keys left in a key safe to the right of Amber House's front door.
    It's really important that you now send us the phone number of a mobile phone you will be carrying on the day you arrive [and keep it switched on] so we can update each other with any last minute developments. [You usually won't pay any international roaming charges to RECEIVE text/SMS messages in New Zealand even if your cell phone is registered overseas...]

  5. We very much prefer you to pay us in cash in full for any balance remaining in respect of your reservation when you arrive at Amber House and we complete the register and explain the fire and tsunami procedures. We do NOT have eftpos facilities!
    Upon arrival, there is also a fully refundable, cash deposit of $20 per set of room/house keys and this is refunded in cash when you return the keys.
    [VISA or MasterCard details are required to confirm a booking, but Amber House (as distinct from any agent chosen by the guest) usually does not debit cards prior to the agreed guest arrival date (except where an "Early Bird" discount has been chosen or booking details are incomplete and we do not have a NZ landline phone number to query or there is no reply).
    We ourselves will usually obtain pre-authorisation or merely hold card details pending guest arrival and with the cardholder's explicit agreement that the quoted card details used to confirm the booking will be passed to our agents to be debited to settle the account if there are any outstanding unpaid charges (eg: for phone calls Wi-Fi, wine, damage or breakages) after the guest departure date that was originally booked or, in the event of cancellation, if a cancellation is made. In this event, and if no other form of payment is forthcoming, a card surcharge of 10% together with any administrative, recovery and collection charges will apply. You further agree that Amber House Limited shall have a general lien over all your goods and chattels brought within the curtilage of Amber House or under the physical control of Amber House Limited until all debts due to Amber House Limited are discharged.]
    All prices quoted by Amber House are for immediate cash settlement and include all applicable taxes, levies and service charges. Tipping is not common practice in New Zealand, "Thank you" is all that is expected - even for exceptional service. The overwhelming majority of our guests sensibly reserve their stay by giving us MasterCard or VISA details and then avoid the card surcharge of 10% levied by Amber House by paying in cash when they arrive.
  6. BICYCLES may be hired from Amber House for $20 per day upon a deposit of $200 depending on availability.
    You may request that your own bicycle, tandem, motorcycle, or kayak be put into our garage [at your own risk] depending on space available.
    If you are given permission to bring a vehicle down Amber House's drive, there are young children about so please observe the 7 km/h [4 mph] speed limit for motorised vehicles at Amber House!
  7. For each CANCELLATION or change of date/room required there will always be an administration charge of $9 levied by Amber House [as distinct from your Agent - $20 for "Early Bird" bookings - see below].
    There will be no additional cancellation fees levied by Amber House [as distinct from your Agent] if 31 days or more notice is given to Amber House and, if we can later replace the cancelled or changed booking, we may refund cancellation fees (but NOT the administration charge) back to your card.
    These cancellation fees will apply in addition to the administration charge:-
    10% of the original agreed payment will also still be required if only 14 to 30 days notice is given;
    30% payment if 6 to 13 days notice is given;
    50% payment if 3 to 12 days notice is given;
    70% payment if 1 to 2 days notice is given;
    85% payment if less than 24 hours notice is given.
    110% payment is contractually required if you simply don't show up within 2 hours of your advised arrival time without any prior notice to us at all
    [and without reasonable excuse - since we will be worried you've had an accident and may be phoning the police and hospitals and postponing our usual bed-time!]
    Cancellation policies are also specific to each Agent. If you did not book directly with Amber House and instead used an Agent to make the reservation and there is any conflict between our cancellation policies specified at (7) above and your Agent's, then your Agent's cancellation policies will apply if they are more restrictive.
    We strongly recommend guests take out travel insurance to protect themselves against any unexpected changes to their travel plans and we trust you will appreciate that our cancellation policies, as specified above, are more liberal than most New Zealand B&B's.
  8. An "Early Bird" discount of at least 3% and up to 10% (depending on how early in advance you book) may be claimed if
        (i) a reservation is made on-line at our own website more than 6 days in advance of the notified arrival time
    and
        (ii) the appropriate box is checked to agree that the quoted card will be debited the full appropriate amount immediately (and before your arrival at Amber House).
    Only ONE "Early Bird" discount may be claimed for each on-line reservation at our Website
    (it may be technically possible to appear to claim multiple cumulative discounts on our booking form, but only the largest, single, appropriate discount will actually be applied when the card is manually debited).
    For "Early Bird" bookings we will waive the usual 10% card surcharge and the card is debited immediately after the reservation is made on-line.
    For each CANCELLATION or change of date/room required with an "Early Bird" booking there will always be an administration charge of $20 levied by Amber House [as distinct from your Agent].
    For each CANCELLATION required for an "Early Bird" booking there will always also be a cancellation charge of 5% of the original agreed payment levied by Amber House [as distinct from your Agent].
    There will be no additional cancellation fees levied by Amber House [as distinct from your Agent] if 46 days or more notice is given to Amber House; we refund back to your card.
    The following cancellation fees will apply in addition to the cancellation charge of 5% and/or administration charge of $20:-
    5% of the original agreed payment will also still be required in addition if only 31 to 45 days notice is given;
    10% of the original agreed payment will also still be required in addition if only 14 to 30 days notice is given;
    25% of the original agreed payment will also still be required in addition if only 6 to 13 days notice is given;
    45% of the original agreed payment will also still be required in addition if only 3 to 12 days notice is given;
    65% of the original agreed payment will also still be required in addition if only 1 to 2 days notice is given;
    80% of the original agreed payment will also still be required in addition if less than 24 hours notice is given;
    110% payment is contractually required if you simply don't show up within 2 hours of your advised arrival time without any prior notice to us at all
    [and without reasonable excuse - since we will be worried you've had an accident and may be phoning the police and hospitals and postponing our usual bed-time!]
  9. Long stay guests (such as NMIT students and Nelson College scholars) may avail of substantial discounts in off-peak seasons in return for living en famille and helping the family with small chores. Those in Nelson to improve their English should make every effort to engage in conversation with both the Amber family and our shorter term, Bed and Breakfast guests.
    Contact the family directly to negotiate prices.
    Payments must always be kept up to date and made at least 2 weeks in advance.
    Once the dates of a long term stay have been agreed, for each CANCELLATION or change of date/room required there will always be an administration charge of $20 levied
    For each CANCELLATION required for a long stay booking there will always also be a cancellation charge of 5% of the originally agreed total payment levied by Amber House
    There will be no additional cancellation fees levied by Amber House if 46 days or more notice is given to Amber House; we refund back to your bank account and NOT in cash.
    The following cancellation fees will apply in addition to the cancellation charge of 5% and/or administration charge of $20:-
    5% of the original agreed total payment will also still be required in addition if only 31 to 45 days notice is given;
    10% of the original agreed total payment will also still be required in addition if only 14 to 30 days notice is given;
    25% of the original agreed total payment will also still be required in addition if only 6 to 13 days notice is given;
    45% of the original agreed total payment will also still be required in addition if not more than 12 days notice is given;
  10. Visitors are permitted at the Amber family's discretion.
    There is a guest dining room and there are also tables and chairs on the front verandah adjoining the rose garden; we very much prefer that you eat and drink and entertain any visitors there rather than in your bedroom where ants may follow.
    The person that made the original booking is responsible - both financially and practically - for the behaviour of all the guest members of their party and visitors while they are at Amber House. No visitors are allowed in guest bedrooms between 21:30hrs and 08:00hrs unless they are duly registered as house guests. (If we ever have our first fire, or there is another huge earthquake or a tsunami is threatened, we will need to know exact numbers of occupants to make sure that everybody has been safely evacuated...)
    We charge according to the number of guests and not per room, so we regard persons that are found to have stayed overnight without being duly registered as having attempted to perpetrate a fraud. Consequently each unregistered overnight guest will be charged a fee of $110 per night.
  11. A 17 year old girl and a 16 year old boy usually live at Amber House but there are no other animals.
    CHILDREN are charged the same as adults by Amber House if booking directly except that one or more infants still being breast-fed by their mother [who is a paying guest at Amber House] are neither charged nor listed in the booking.
    [Your Agent's policies may differ].
  12. We will STORE your BAGGAGE FREE [but at your risk, not ours] until you return to spend at least one more night with us [if you are visiting the Abel Tasman National Park or touring the South Island, perhaps].
  13. DAMAGE will be charged appropriately - plus the costs associated with inappropriate behaviour or deliberate or reckless acts or omissions.
    Amber House is fortunate to have tolerant and lovely neighbours. We are not a motel or party hostel and we make every effort to limit our noise impact on our neighbours - especially after 21:30hrs and before 07:30hrs and guests are expected to assist in this regard.
    You agree to hold us blameless for any problems outwith our direct control such as “acts of God” and/or “mother nature” such as (but not limited to) floods of blood and water, plagues of frogs, creeping things upon the earth, flies, cattle, boils, hail and thunder, locusts, darkness over the land of Egypt and the faults of others such as tsunamis and power outages and also to notify us of any issues or problems while at Amber House (rather than after you have already left) so that we have an opportunity to remedy the situation.
  14. We reserve the right to dishonour reservations made by third parties [persons natural or legal that are not actually staying at Amber House and not a member of the Amber family or an employee of Amber House Limited] if we subsequently discover that the actual guest(s) staying at Amber House is unaware of our policies, terms and conditions [as outlined on this website] because of the negligence of that third party. In this event we will continue to hold the original third party that reserved the accommodation responsible for all charges incurred, together with the recovery of costs associated with the inappropriate behaviour or deliberate or reckless acts or omissions of the guest(s) that the third party reserved accommodation for.
    We also reserve the right to dishonour reservations where we have not received satisfactory answers to pertinent questions [eg: statement address of card holder, time and method of arrival, mobile number, land line telephone, any special dietary or other requirements, etc] within a reasonable timescale.
    [In more than 100 years of taking in house guests, we have never had a theft by or from a guest at Amber House and we do require ALL guests to state their full name, residential address, etc, prior to arrival and to sight photographic ID such as passport or driving licence at check-in to help maintain this record.]
  15. If any of these terms and conditions are breached (and, in particular, conditions 1, 2, 6, 10, 13 and 14), then we reserve the fundamental right of immediate eviction. If we choose to exercise this right, the contracted price for the full length of the stay is still due and payable and no refunds will be given.
  16. AMBER HOUSE - at the centre!™ is a trademark and is used under licence by Amber House Limited [and other licensees during each winter].
    By writing in our guestbook (either physically at Amber House or in the on-line version at tinyurl.com/Guestbook-AmberHouse ) you agree to assign the copyright in your writings there to Adam Amber. New Zealand intellectual property law protects your rights to both be attributed as the author and to object to derogatory treatment of your comments. Usually we partially anonymise your name and correct any typos when we publish these comments on our own website and elsewhere - so please tell us if you do NOT want anonymisation and/or typographical corrections!
    Amber House is a small family business and is not registered for GST and does not charge GST.
  17. E&OE: this summary of our policies, terms and conditions must be read with the proviso that any errors and omissions are to be excepted and that the version current and published at
         http://www.amberhouse.co.nz/policies.html
                                                                         supercedes and replaces any older and/or differing version.
    By submitting a reservation request or by visiting Amber House, you are agreeing to all these Terms and Conditions and that New Zealand law applies and irrevocably submit to the exclusive jurisdiction of New Zealand courts for the determination of any disputes that may arise.


AMBER HOUSE - at the centre!™

 guest(s) arriving  and staying night(s)

Amber House is a member of the
Canada Bed and Breakfast Hosts Association and is rated 'Platinum Maple Leaf' one hundred per cent new 
zealand logo Gold Member of New Zealand Tourism Guide

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Version 64c, 10 March 2017





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